Situation professionnelle
Souhait professionnel
Expériences professionnelles
Front office receptionist
De Janvier 2018 à Aujourd'hui
Check-in, check-out, manage the various customer complaints, take reservations and check those to come, facilitate the customer stays
and respond to all requests or problems, valet, concierge, cashier, management of dislodgements, allocation of rooms, upselling, exchange of currencies, data base management, training of trainees, organization of customer stays with TOs, management of R & C commissions, management of TO invoices at the end of the month.
Assistant gm / assistant fo manager
De Juin 2017 à Décembre 2017
Assistant GM : Assist the manager on a day-to-day basis, management of incoming mails and messages, making reports and 2018 budget, monthly provisions, monitoring and improving the customer experience, establish GM’s memos and PowerPoint, replacement of the executive assistant during her holidays, invocing processing, giving assistance to the payroll control, cash management.
Meeting & event cordinatoor : dealing with all meeting & event enquiries, draw up contracts, insert rooming-list in the system, update payment instructions and enter important information relevant to the group (creation of BEO), assist in the liaison with clients from the booking to their time at
the hotel.
Assistant FO Manager : Check-in and check-out guests according the procedures and throughout their entire stay, establish month schedules and contracts, PCI DSS training, handle groups and tour operators requests until
they venue (pro-forma, function sheets…), ensure the highest level of customer service, strive to improve service performance, handling and managing customer complaints, tracking e-reputation on TripAdvisor and TrustYou Survey, agency commissions, management of de city ledger (billing, follow-up of payments and reminders) and the Database Tars
Responsible of a vip and executive lounge at the "olympic lyonnais" stadium
- Extra
De Septembre 2016 à Mai 2017
Providing guests of wellknown companies with outstanding customer service during matches
Cost control & accounting intern
- Stage
De Avril 2016 à Juillet 2016
Account receivable : replacement of the account receivable, generate and send out invoices, match and process credit card payments, check every day the bank statement, deal with customers’ contestation concerning a charge on their credit card and any other requests, charge and refund credit cards, manage city ledgers, reminder clients, update and sent the statement of travel companies
Account payable : creation of supplier forms, data entry on oracle software
Cost control : create and manage purchase orders, update every day of the food cost, reminder suppliers
Receptionist intern
De Septembre 2015 à Décembre 2015
Responsible for the billing and collecting payments at the gourmet restaurant. Checking guests in and out according
to the hotel standards, guest accounts and fulfilling administrative duties. Handling reservation enquiries for Brasserie, Hotel and the gourmet restaurant, cashing of gourmet restaurant guests. Acknowledging regular guests and VIP’s and their requirements.
Formation complémentaire
Connaissance et culture du vin
2015 à 2015
Techniques de dégustation Œnologie
Connaissance Viticoles et vinicoles
Parcours officiels
Langues
Allemand - Notions
Anglais - Courant
Français - Langue maternelle
Néerlandais - Courant
Espagnol - Technique