photo de profil d'un membre


Resume Nastassja Lesaffre

Situation professionnelle

A l'écoute du marché

Souhait professionnel

Assistant FO Manager
De 2 à 5 ans
Non renseigné
Type de contrat
- Indifférent
- Assitant(e) administratif
- Hôtellerie,Tourisme,Restauration

Expériences professionnelles

Front office receptionist

De Janvier 2018 à Aujourd'hui

Check-in, check-out, manage the various customer complaints, take reservations and check those to come, facilitate the customer stays
and respond to all requests or problems, valet, concierge, cashier, management of dislodgements, allocation of rooms, upselling, exchange of currencies, data base management, training of trainees, organization of customer stays with TOs, management of R & C commissions, management of TO invoices at the end of the month.

Assistant gm / assistant fo manager

De Juin 2017 à Décembre 2017

Assistant GM : Assist the manager on a day-to-day basis, management of incoming mails and messages, making reports and 2018 budget, monthly provisions, monitoring and improving the customer experience, establish GM’s memos and PowerPoint, replacement of the executive assistant during her holidays, invocing processing, giving assistance to the payroll control, cash management.

Meeting & event cordinatoor : dealing with all meeting & event enquiries, draw up contracts, insert rooming-list in the system, update payment instructions and enter important information relevant to the group (creation of BEO), assist in the liaison with clients from the booking to their time at
the hotel.

Assistant FO Manager : Check-in and check-out guests according the procedures and throughout their entire stay, establish month schedules and contracts, PCI DSS training, handle groups and tour operators requests until
they venue (pro-forma, function sheets…), ensure the highest level of customer service, strive to improve service performance, handling and managing customer complaints, tracking e-reputation on TripAdvisor and TrustYou Survey, agency commissions, management of de city ledger (billing, follow-up of payments and reminders) and the Database Tars

Responsible of a vip and executive lounge at the "olympic lyonnais" stadium

- Extra

De Septembre 2016 à Mai 2017

Providing guests of wellknown companies with outstanding customer service during matches

Cost control & accounting intern

- Stage

De Avril 2016 à Juillet 2016

Account receivable : replacement of the account receivable, generate and send out invoices, match and process credit card payments, check every day the bank statement, deal with customers’ contestation concerning a charge on their credit card and any other requests, charge and refund credit cards, manage city ledgers, reminder clients, update and sent the statement of travel companies

Account payable : creation of supplier forms, data entry on oracle software

Cost control : create and manage purchase orders, update every day of the food cost, reminder suppliers

Receptionist intern

De Septembre 2015 à Décembre 2015

Responsible for the billing and collecting payments at the gourmet restaurant. Checking guests in and out according
to the hotel standards, guest accounts and fulfilling administrative duties. Handling reservation enquiries for Brasserie, Hotel and the gourmet restaurant, cashing of gourmet restaurant guests. Acknowledging regular guests and VIP’s and their requirements.

Formation complémentaire

Connaissance et culture du vin

2015 à 2015

Techniques de dégustation Œnologie
Connaissance Viticoles et vinicoles

Parcours officiels

Institut Paul Bocuse – Licence – Management International de l'Hôtellerie - Restauration – 2017


Allemand - Notions

Anglais - Courant

Français - Langue maternelle

Néerlandais - Courant

Espagnol - Technique