Mathilde GORE

1 month fixed term contract from September to October 2016
Management of self-guided stays:
• Invoicing, account management and margin control
• Closing season organization
• Season 2017 organization: publication, pricing and update of proposed stays

6 months internship from March to september 2016
Management of self-guided stays:
• Organization of customers stays in French, Italian and Swiss Alps
• Daily reservation management
• Relation with partners (Hotels, Transport Company...)
• Invoicing, account management and margin control
• Closing season organization

Sport advisor and hiring manager

http://www.service-civique.gouv.fr/
Theme: Education for all
- Tutoring (homework help, support, mentoring)
- Fight against school dropout. monitoring absences, problems of indiscipline and poor school performance.
- Developing students with a cultural openness and implementation of educational activities

My mission were to manage online communication. I designed the internet website to create relationships and ultimately build the company’s brand. I did Social media marketing by creating, managing and growing the company’s presence through blogs, Twitter, Facebook, and other strategically relevant online properties.

7 months internship in Reservation and Revenue Management:
My missions were to control reservation quality for individual customers on ONQ (Hilton worldwide software), to create reservations from phone calls and emails, to maximize sales by creating packages, by customer segmentation and by creating personalized rates. I had to prepare the dashboards analysis (such as reservations portfolio, budget, Forecast and history) to help strategic decisions in the hotel. I also made competition set analysis via studies on the spot and via internet (online travel agencies ...) and social networks. By the emails management, I managed customer complaints and room enquiries.

200 rooms, 2 restaurants, 1 bar, 1 executive lounge and 14 meeting rooms. Business and leisure guest, individual and group

3 months at reception desk:
My missions were to welcome international guest, to do check-in and check-out, to answer telephone switchboard, to take room reservation and upsells, to enroll guest in the HHonors loyalty program … following Hilton standards and processes.

2 months at executive lounge (30-seats):
The lounge is reserved for gold and diamond guest of the HHonors loyalty program: My missions were to do guest relation (like concierge service…) and to serve food and beverage, in full autonomy.

I did cross training as Night auditor, housekeeping manager, commercial agent.

I completed Hilton University lesson: front desk and reservation