MG

Mathilde

Mathilde GORE Resume

goremathilde@aol.fr

Situation professionnelle

En recherche active

Souhait professionnel

Poste
Assistant Manager
Experience
Jeune diplômé
Rémuneration
Non renseigné
Type de contrat
CDI
Mobilité
69 Rhône
Fonctions
- Assistant(e) Réception
- Agent / Employé(e) de réservation
- Chargé de clientèle - Event Manager
Secteurs
- Hôtellerie,Tourisme,Restauration
- Loisirs, Culture
- Indéterminé

Résumé

Actively seeking work in event management, hospitality management (front office, or reservation department)

Expériences professionnelles

Product manager assistant

Allibert trekking , Chapareillan - CDD

De Septembre 2016 à Octobre 2016

1 month fixed term contract from September to October 2016
Management of self-guided stays:
• Invoicing, account management and margin control
• Closing season organization
• Season 2017 organization: publication, pricing and update of proposed stays

Internship as office manager, liberty stay alpes area

Allibert trekking , Chapareillan - Stage

De Mars 2016 à Septembre 2016

6 months internship from March to september 2016
Management of self-guided stays:
• Organization of customers stays in French, Italian and Swiss Alps
• Daily reservation management
• Relation with partners (Hotels, Transport Company...)
• Invoicing, account management and margin control
• Closing season organization

Internship as department manager

DECATHLON , Saint-doulchard - Stage

De Mars 2015 à Septembre 2015

Sport advisor and hiring manager

Civic service

Collège Léonard de Vinci , Sainte-genevieve - Autres

De Février 2014 à Août 2014

http://www.service-civique.gouv.fr/
Theme: Education for all
- Tutoring (homework help, support, mentoring)
- Fight against school dropout. monitoring absences, problems of indiscipline and poor school performance.
- Developing students with a cultural openness and implementation of educational activities

Project manager assistant

GORE BATIMENT SERVICE , Grandvilliers - CDD

De Janvier 2014 à Février 2014

My mission were to manage online communication. I designed the internet website to create relationships and ultimately build the company’s brand. I did Social media marketing by creating, managing and growing the company’s presence through blogs, Twitter, Facebook, and other strategically relevant online properties.

Reservation and revenue management trainee

HILTON , Barcelona - Stage

De Juin 2013 à Décembre 2013

7 months internship in Reservation and Revenue Management:
My missions were to control reservation quality for individual customers on ONQ (Hilton worldwide software), to create reservations from phone calls and emails, to maximize sales by creating packages, by customer segmentation and by creating personalized rates. I had to prepare the dashboards analysis (such as reservations portfolio, budget, Forecast and history) to help strategic decisions in the hotel. I also made competition set analysis via studies on the spot and via internet (online travel agencies ...) and social networks. By the emails management, I managed customer complaints and room enquiries.

Front office trainee

HILTON , Lyon

De Avril 2012 à Septembre 2012

200 rooms, 2 restaurants, 1 bar, 1 executive lounge and 14 meeting rooms. Business and leisure guest, individual and group

3 months at reception desk:
My missions were to welcome international guest, to do check-in and check-out, to answer telephone switchboard, to take room reservation and upsells, to enroll guest in the HHonors loyalty program … following Hilton standards and processes.

2 months at executive lounge (30-seats):
The lounge is reserved for gold and diamond guest of the HHonors loyalty program: My missions were to do guest relation (like concierge service…) and to serve food and beverage, in full autonomy.

I did cross training as Night auditor, housekeeping manager, commercial agent.

I completed Hilton University lesson: front desk and reservation

Front office trainee

LE MAS DE PIERRE, RELAIS & CHATEAUX , Saint-paul-de-vence - Stage

De Mai 2011 à Août 2011

48 rooms, 2 restaurants and 1 SPA. Leisure guest, individual and group.
4 months at reception desk:
According to Relais & Châteaux policy, my missions were to welcome international guests, and personalize their stay, to do check-in and check-out, to answer phone, to take room reservation using VG optims software and to advise guests on tourism activities.

Formations complémentaires

Bachelor's degree

Institut Paul Bocuse - Management internationnal de l'hôtellerie et de la restauration

2010 à 2013


Teaching rotation in
• A gastronomic restaurant “Saison”,
• A brasserie restaurant “F&B”,
• Reception, housekeeping service, waiter at breakfast and lunch service at « Hôtel Royal ***** », Accor, Mgallery» Lyon, France

Theoretical courses:
• Marketing
• Strategic management
• Management accounting
• Financial accounting
• Revenue management
• Society law
• Human resources
• Sustainable development
...
Activities and Projects:
o 2nd year memory: "La fidélisation de la clientèle en Relais & Châteaux" (The guest loyalty in Relais&Châteaux)
o Creation in group of a innovative temporary restaurant at the institute Paul Bocuse ,
o Creation in group of a temporary Dinner & Show gastronomic restaurant ,
o Seminary in Pricing and e-distribution management,
o Service for 1500 persons Gala dinner in the congress center of Lyon, 2012

French Bachelor's degree

Université Jean Moulin (Lyon III) - Hospitality and Tourism management

2010 à 2013

-

OISE Bristol, England - English

2010 à 2010



Professional english courses

Baccalaureat

Institution du Saint-Esprit - Sciences, speciality Mathématiques

2007 à 2010



Life sciences and earth, Physique sciences and Mathematics.
Option: Italian 3-years studies from 2007 to 2010, Chinese 1-year study in 2007.

Master Sport Management

IAE Nice - Entrepreneuriat et événementiel sportif

2014 à 2016

Parcours officiels

Institut Paul Bocuse – Licence – Management International de l'Hôtellerie - Restauration – 2013

Langues

Anglais - Courant

Espagnol - Technique

Français - Langue maternelle

Italien - Notions

Centres d'intérêt

  • Running
  • Triathlon