Amélie CUTAYAR

▪ Answered to requests for reservations
▪ Optimized the occupancy rate of the establishment
▪ Set up invoices and followed up on payments
▪ Followed-up the Conciergerie with external service providers
▪ Organized and participated of Live Courchevel - Courchevel is inviting Tour Operators and Travel
agents to discover the ski station
▪ Assured the reception of customers
▪ Arranged and participated in press visits / Organized a Photo Shoot

▪ Participated to the recruitment of the new trainees and their integration within the hotel
▪ Ensured the whole internal communication / creation of supports / send the intern newsletter
(daily and month)
▪ Revitalized the social animation within the hotel: organization of sporting events, or day and meal
with themes
▪ Helped to the organization of the formation

▪ Redesign of the website
▪ Web Content Writing "SEO friendly"
▪ Implementation of a strategy to acquire traffic based on different social networks
▪ Marketing intelligence strategies for competing communications Platforms:Facebook, Google +, Instagram

▪ Development of the restaurant’s brand and image of Gilles Epié
▪ In charge of creating and sending newsletters
▪ Research and acquisition of new partners
▪ Development of Google Adwords and SEO
▪ Controlling the « e-reputation »

▪ Managed customer relationship
▪ In charge of reception - check-in / check-out
▪ Managed reservations using Amadeus software
▪ Checked rooms’ cleaning

▪ Managed reservations (software FronRes)
▪ Extranets management (Booking.com, Expedia, Prestigia)
▪ Managed customer relationship
▪ Breakfast preparation
▪ Controlling the work of housekeeping

▪ Conducted market studies on the luxury hospitality in Alpes-Maritimes region
▪ Analyzed environmental changes in the hotel industry
▪ Organized events in the hotel